Terms & Conditions

Purchase Conditions


The prices are in Mexican pesos and for your consultation also in US Dollars, and in the products the value is $ without VAT. and with I.V.A. included.

Images, features, specifications, and prices are illustrative and may vary or change without prior notice.

The prices published on the serviciointeligente.com.mx page may vary due to the exchange rate of the dollar of the day.

All products offered are subject to availability and while stocks last.

Inventories and prices


Changes in inventories and prices


The availability of products, prices, brands and models may vary according to the offers and quantities thereof.


All prices already include VAT, the price indicated in the Offer of Sale is not negotiable, and will be duly respected by the "User".


 


Payment options


Payment methods:


 We accept the following forms of payment on orders


Inter-Bank Transfers by Clabe account

Deposit in branch.

In the account that appears when closing the purchase order at serviciointeligente.com.mx

Through Pay Pal: Any Visa or Master Card credit card; Bancomer, Banamex, Banorte, HSBC, Santander debit cards. Check conditions at https://www.paypal.com/mx/

Intelligent Service for TI, S.A. de C.V. (https://serviciointeligente.com.mx). It is not obliged to keep, protect and / or set aside the article.


3) After the aforementioned 72 (seventy-two) hours without payment having been made, the order will be canceled.


4) Once Servicio Inteligente para TI, S.A. de C.V. verify that the payment has been made successfully, your order will be processed.


5) In case of return or cancellation, the amount paid will be returned in "Account statement" for exclusive use in the online store.


Get order copies


For orders at https://serviciointeligente.com.mx you can obtain a copy of your order online:


to). Go to My account, and choose View orders.


b). Click on the order number to see the order you want to print.


c) Click on the button See order of the order and print it.




Billing


For Billing you can contact us by mail, message from the store https://serviciointeligente.com.mx, indicating the order number of your purchase, and indicating all the correct data (RFC with Homoclave, Full name or company name, full Fiscal Address including street, neighborhood, demarcation or municipality, state and postal code), You must provide your e-mail where your invoice will arrive, within a period of no more than 5 business days. To verify your electronic invoice, check the spam and junk folders of your email. and verify that your email is well written.


The invoice requested must be within the current month in which you made your purchase. Requests for purchase invoices from previous months will not proceed.


 


Store delivery


Store delivery allows you to avoid shipping costs and collect your orders in store


It works in the following way:


During the order confirmation process, choose Delivery in. We will send you an email of "Section Order Completed", and you will have to wait for a second email that will indicate that you can now pick it up. You will have 24 hours to pick it up.

Place your order and wait for the "Ready to collect" email (note: this email is different from the Mailbox Order Completed).

Show your order or the email that you received from "Ready to collect" and official identification, make the payment and collect your order at "Deliveries https://serviciointeligente.com.mx".

Your items will remain under safekeeping for 24 hours. If you do not pick them up after that period, we will cancel the order.

Who can pick up your order: You can pick up your order personally or through a third party. Said person must show her official identification, the "Ready to collect" email, make the payment for your item or items and collect the order.


Only you or the person you have designated will be able to collect the order.


Shipment to the store Some items may not be available to pick up at the store you requested, we will contact you to give you another option to deliver your order.


Cost of in-store delivery The delivery of products in the store has no additional cost.


Track an order


To review the status of your order: 1. Log in to My account. 2. Choose View Orders. 3. Choose Track this order, next to the corresponding order number. 4. Click on the tracking number in the Status area below the item, WHERE YOU WILL BE ABLE TO SEE THE SHIPPING DETAILS. THE DETAILS COME FROM THE FEDEX SITE, AND WE ARE NOT RESPONSIBLE FOR THEIR CONTENT.


Cancellation and Returns Policy.


Cancel an order online


TO cancel your order you need to fill out the form that appears at https://serviciointeligente.com.mx/index.php?route=account/return/add       AND THAT YOU CAN ACCESS IT AT THE BASE OF THE MAIN PAGE CALLED RETURNS



support Policy Terms and Conditions


For customers with a valid Service Policy, we offer the remote service through Ammy Admin, Supremo, AnyDesk or Teamviewer in order to provide assistance to users who request it; In case of not having a valid Policy, it will be channeled to the corresponding area for the contracting / renewal of the same.


1. Visits in Mexico City, otherwise it should be considered Travel Expenses




2. Support is included for all the systems implemented in the Company, as long as there are Procedures and technical and support operating manuals. (No licensing)



3. Our Extended Service hours are from Monday to Friday from 7:00 am - 10:00 pm and Saturdays 9:00 am - 2:00 pm and / or attention 24 × 7, contact us






Limitations


The Technical Support services contracted in a policy are only focused on solving problems derived from the use and operation of the products and / or services provided by the Company. Therefore, the following points are excluded from its coverage:


It does not include any type of development. In case you require this type of services, we put our services at your disposal and you will be quoted